Guest Booking Terms and Conditions – Please Read Now
Thank you for enquiring to book one or more of our properties at Tom’s Eco Lodge or Tapnell Farm on the Isle of Wight.
Your booking and payment (of the deposit or full amount) for your property ( or proterties) is your acceptance of these Terms and Conditions. Bookings can only be made if you are at least 18 years old. All bookings are provisional until confirmed by us.
1. Who we are.
We are Tapnell Farm (Turney Family Farms) or Tom’s Eco Lodge at Tapnell Farm, Yarmouth, Isle of Wight, PO41 0YJ (�TF�). �We/us� in these terms and conditions will mean Tapnell Farm and Tom’s Eco Lodge. �You� are the guest when you have booked with us and you are solely responsible and liable for all of your own family/friends or other guests whom you invite to stay or visit you while you are on our site (�invitees�).
2. Type of bookings permitted.
Bookings made through our or our agents� website are for private holidays. For group bookings of more than 5 adults, see condition 17 below.
(a) Arrival – You must arrive after 4pm and preferable by 6pm on the date of arrival (ie Friday, if you have a weekend booking) as we have guests leaving prior to that time (Unless otherwise agreed by us). For those of your invitees who arrive after 6pm, please arrange for someone to meet and show them to the site or ask them to follow our direction signs.
(b) Departure � you and your invitees must depart from the site by 10.30am on the departure date (ie 10.30am on Monday, if it�s a weekend booking) as we have other guests arriving later the same day. (Unless otherwise agreed by us)
(c) Clearing-up � You must organise all clearing up after your booking so that the site and property are clean, tidy and clear of all rubbish and bottles for our other guests arriving later the same day. Please put all rubbish and recyclables for disposal in the bins provided. We reserve the right to charge for overstays and rubbish clearance.
4. Prices, Booking and payments
(a) Prices on our website are not binding, but prices stated in any correct booking confirmation email you receive from us (save for obvious or manifest error) will be honoured as shown and (where applicable) will include VAT. The price of your property (or properties) is based on the date of your booking and/or other circumstances relevant to the nature of the site booking.
(b) Your booking will be held upon payment of a non-refundable deposit of 20% or payment in full. Deposits are payable only when booking more 30 days in advance of your arrival date. Any booking less than 30 days in advance of your arrival date must be paid in full immediately and all balances must be paid within 30 days for us to continue to hold your booking.
(c) Where a deposit has been paid, the full balance will be due 30 days in advance of your arrival date. You may receive a reminder from us but it is your responsibility to pay on time. If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled but we will endeavour to contact you prior to any cancellation.
(d) Payment may be made by Cheque, Paypal or by bank transfer.
(e) On receipt of your payment, a booking confirmation will be emailed to you within 2 working days. If you have not received your booking confirmation within this time, please notify us as soon as possible. When you receive your confirmation email, check the details are correct and notify us immediately if there are any inaccuracies.
5. Cancellation and Insurance
(a) Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
(b) If all monies have been paid in full (deposit and balance) and you cancel at a date 10 weeks or more before your arrival date, only your deposit is forfeited and the balance will be returned to you, less any admin charges.
(c ) If all monies have been paid in full (deposit and balance) and you cancel at a date within 10 weeks of your arrival date, all monies paid for the booking are non-refundable.
(d) Cancellation insurance is available but will be a third party arrangement and does not involve us in any way. We strongly advise that you take out insurance if you are arranging any booking.
(e) If the location of your booking is inaccessible due to adverse conditions or for any reason beyond our control, your booking can be deferred to a later date subject to availability and at our discretion otherwise you should advise your insurance company.
(f) We may, without liability and without refund to you, cancel your booking if we are made aware or discover that the nature of your booking is inaccurate and/or contravenes our booking conditions.
(a) Alterations to your booking can only be made more than 10 weeks prior to the arrival date, after which time alterations will be treated as cancellation. All alterations may incur a £30 administration fee and are subject to availability and at our discretion.
(b) Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
Information on our website is correct to the best of our knowledge, but circumstances outside of our control may cause it to become inaccurate. We apologise for any inconvenience that may result from this.
8. Noise and behaviour
(a) Please be respectful of other guests and keep noise to a reasonable level, especially after midnight.
(b) You undertake that you and your invitees will behave in a proper, appropriate and legal manner with due respect to us, our other guests on site, our employees or agents, the site, farm, property, animals, neighbours and any third parties on our estate or to our and their property. If you or any of your invitees behave inappropriately or improperly (of which we shall be the sole and final judge on our site) or illegally, we reserve the right (with or without the intervention of the police depending on the nature of the behaviour) to ask you and/all of your invitees (at our sole discretion) to leave the site and our estate before the end of the booking period. No refund will be given in these circumstances. In addition, we reserve the right to sue or charge you and/or any of your invitees for any loss, damage or injury caused to us, our employees or agents, the site, the safari tents, properties, any animals or other property owned by us or our other guests/third parties and/or their property.
(c) No BBQ or open fires permitted near (4 meters from) the lodge, on the decking or in a potentially dangerous location.
9. Responsibility and Liability
(a) By booking a property (or proterties), you confirm that you take sole and exclusive responsibility for your own safety and wellbeing and that of your invitees and are solely and exclusively responsible for use of the property, site, sea, rivers, lakes, ponds, climbing trees, going near tractors and farm machinery and any other activity or hazards on or adjoining our land and that you have booked entirely at your own and your invitees own risk. You are solely responsible for advising your invitees of this.
(b) We accept no liability for accident, loss of property or personal injury to you or your invitees during your/their stay at the site or on our estate.
(c) We will not be liable for any act, neglect or default on our part or on the part of any other person not within their employ or otherwise under our control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which you or any of your invitees or any other person may suffer or incur arising out of, or in any way connected with your booking unless we are held to be solely and directly responsible for the same and such liability has not been limited or excluded elsewhere or may not be under the governing law. In addition, we accepts no liability for loss of or damage to your or any of your invitees� possessions on our site, safari tents, property, land or estate.
(d ) Nothing in these terms and conditions excludes or limits our liability:
(i) for death or personal injury caused by our negligence.
(ii) for any matter which it would be illegal for us to exclude/limit or attempt to exclude/limit our liability.
(e) We will not be liable for any force majeure or other event outside of our control which cancels your booking or cuts short your booking if the event occurs while you are here. We will endeavour to offer you relocation or at our sole discretion a % refund (as applicable) otherwise you must advise your insurer.
(f) We may have additional guest/invitee conditions from time to time which must be observed specific to the site, property, estate or location (eg health & safety, fire, etc) which you and your party of guests/invitees undertake to comply with.
10. Dog Policy
Dog are permitted only when agreed and paid for (£20/pet).
11. Breach of Booking Conditions
(a) If there is a breach of any of these terms and/or conditions by you or any of your invitees or by any other party whom you or your invitee has permitted on site, we reserve the right to enter the site, lodge or other property at any time and end the booking and require you and your invitee(s) or offending party to leave. This is in addition to all other rights specified in these Booking terms and conditions and available at law.
(b) Ending the Booking by either of us for reason does not affect our other rights and remedies.
12. Governing Law and Jurisdiction
Any dispute will be governed by Law and the parties agree to the exclusive law and jurisdiction of the Courts.
13. Authority to Book
By entering into this Booking you certifies that:
(i) You agree and you are authorised to agree to these Booking Terms and Conditions on behalf of all persons included in and/or who may accompany you on your Booking, including those substituted or added at a later date;
(ii) you are over 18 years of age;
(iii) you agree to take responsibility for your entire party occupying our site, farm, estate and property.
In case of a discrepancy between the website and these Booking Terms and Conditions, these Terms and Conditions shall prevail.
15. Validity clause
In the event that a court finds that any term or condition in these Booking Terms and Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Terms and Conditions, which will continue to be valid and have full force and effect.
16. Problems During Your Stay
All problems and any issues with your property or any part of your stay must be brought to the attention of us during your stay. We are not able to make any changes or give any compensation unless an issue is brought to our attention during your stay.
17. Group Bookings of more than 5 adults.
If you wish to book the whole site for a special occasion, this can only be booked directly. So contact us by email: email@example.com or phone 07717 666346 and let us know about the occasion you would like to organise.